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Refund & Return Policy

Phelps strives to exceed your expectations with every product you receive. We have taken great measures to ensure your order arrives at the highest quality, on time, and accurate to your design submissions. Accordingly, Phelps will accept returns and refund any payment if and when a customer is disappointed with the merchandise for one of the following reasons: (a) the blank goods are defective from the manufacturer; (b) the quality of the decoration is below industry standards; or (c) the final product is vastly different from the final design submitted and approved by the customer. For more information or to address an issue, please call us at 1-800-344-7043 and a customer service representative will assist you with your needs.

For further information on current lead times, click HERE

To pay an open invoice, click HERE


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