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Frequently Asked Questions

Get answers about Phelps uniform rental services, custom apparel programs, and support.
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About Phelps

We’re more than a supplier, we’re a service partner. Our customers stay with us because of reliable route service, consistent product quality, and responsive support that makes managing uniforms and facility programs simple and efficient.

Phelps provides complete solutions to support your workforce and facility needs, including managed uniform rental programs, industrial laundry services, and facility supplies such as mats, mops, towels, and restroom products.

We also offer custom apparel and promotional products for businesses looking to build or expand their brand.

Whether you need a managed rental program, direct purchase items, or a combination of both, we build programs tailored to your operation.

Phelps provides uniform rental and industrial laundry services throughout Iowa and surrounding Midwest markets through our branch network in Muscatine, Des Moines, Dubuque, and Spencer, Iowa, as well as La Salle, Illinois and Sioux Falls, South Dakota.

In addition to our regional uniform services, we also provide custom apparel and promotional product programs for businesses nationwide.

Every program is customized based on your needs, including service type, garment selection, customization, quantities, and service frequency.

We provide tailored pricing designed to deliver the right balance of quality, service, and value for your business.

Uniform Rental Programs

Phelps managed uniform rental programs are designed to keep employees clean, safe, and professionally outfitted without the burden of purchasing, cleaning, or maintaining garments.

Our process includes:

  • Selecting uniform styles based on your job requirements
  • Fitting and assigning garments to each employee
  • Weekly pickup of soiled uniforms
  • Professional laundering, inspection, and repairs
  • Delivery of clean uniforms on a consistent schedule

This ensures your team always has clean, service-ready uniforms while reducing internal workload and costs.

Service operates on a consistent weekly schedule.

Each week, your Route Service Representative delivers clean uniforms and collects soiled garments during the same visit. Items are then processed, laundered, inspected, and repaired before being returned on your next scheduled delivery.

Phelps works with industrial and service-based businesses that require durable, clean, and compliant workwear programs.

Common industries include:

  • Manufacturing
  • Food processing
  • Automotive and dealerships
  • Warehousing and distribution
  • Agriculture
  • Healthcare and clinics
  • General industrial and maintenance operations

Each program is customized based on safety requirements, contamination control, and job function.

Yes. We offer embroidery, screen printing, heat transfer, and other decoration methods to bring your brand to life.

Our team helps you choose the best option based on appearance, durability, and budget.

Learn more about our Custom Apparel Solutions here.

Yes. Phelps offers both options depending on your needs.

  • Rental programs include ongoing service, pickup, delivery, and garment management.
  • Direct purchase is ideal for branded apparel, promotional items, or one-time orders.

Your representative can help determine the best fit for your operation.

Phelps makes garment repair simple and efficient.

Employees can request repairs using our mobile app by scanning the garment barcode, or by attaching a repair tag to the garment. Items are then processed during laundering and routed for repair.

Our facility team also performs quality checks to proactively repair garments before they are returned to service.

Your satisfaction is our priority. If an issue arises, contact your Route Service Representative or our customer service team directly.

We will respond quickly and work to resolve the issue, typically within one business day.

Facility Services

Phelps provides facility solutions including entrance mats, industrial towels, mops, and restroom supplies designed to help maintain clean, safe, and professional workplaces.

Yes. Many customers combine uniform rental and facility services into a single program for simplified billing, delivery, and account management.

Facility service schedules typically align with your uniform rental route, most often on a weekly basis depending on your program.

Yes. We design facility programs based on your industry, facility size, and operational requirements.

Branded Apparel & Promotional Products

Yes. In addition to our regional uniform rental and industrial laundry services, Phelps provides custom apparel and promotional product programs for businesses nationwide.

This includes branded workwear, corporate apparel, and promotional merchandise for employee programs, events, and marketing initiatives.

Unlike our route-based uniform services, these programs are produced and shipped directly to customers across the United States.

Yes. We can create a custom online webstore for your business featuring approved products, logos, and branding.

This makes ordering simple, consistent, and accessible for your entire team.

We support multiple payment options including credit card, purchase order, employee allowances, and subsidy programs.

Your representative will help configure the best setup for your organization.

Most Phelps custom apparel programs do not have strict minimums, especially for decoration methods such as embroidery and heat transfer.

However, minimum quantities may apply depending on the product type, supplier requirements, or specific decoration method requested.

Our team will always help you find the most cost-effective solution based on your order size and needs.

Yes. Our team helps select apparel and promotional products that match your brand, audience, and budget to ensure maximum impact.

We are committed to delivering high-quality, accurate orders.

Returns or refunds may be issued when:

  • A product is defective from the manufacturer
  • Decoration quality does not meet agreed standards
  • The final product differs significantly from the approved design

If you have an issue, please contact us at 1-800-344-7043 and our team will assist you.

Your Still Have Questions?

We’re here to help you build the right program for your business, whether it’s uniform rental, facility services, or custom apparel and promotional products.
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