Frequently Asked Questions
FAQs About Phelps
We’re more than a supplier, we’re a trusted partner. Our customers stay with us for our commitment to dependable service, superior product quality, and personalized support that makes managing uniforms and facility needs effortless.
We provide a full range of solutions to keep your business running smoothly, from custom apparel and uniform programs to facility services like mats, mops, towels, and restroom supplies. Whether you need rental programs, direct purchases, or a mix of both, we’ll build a program that fits your needs.
We proudly serve businesses throughout the Midwest. Many of our direct purchase and custom apparel programs can also be shipped nationwide. See our service map.
Every program is unique. Pricing depends on your specific needs, including program type (rental or direct purchase), products, customization, quantities, and service frequency. We’ll provide a tailored quote designed to deliver the best combination of quality, service, and value for your business.
Uniform Services FAQs
Our service is on a weekly basis. Every week our Route Service Rep will deliver clean uniforms and while there, pick up the soiled garments to bring back to our facility for cleaning.
Your satisfaction is our priority. If there’s ever an issue, contact your route representative or our customer service team right away. We’ll resolve it quickly and make sure you’re taken care of by providing a solution within 1 business day.
Yes! You can choose the option that works best for your business.
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Rental programs include regular service, pickup, and delivery for consistent supply.
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Direct purchase allows you to buy items outright — great for branded apparel, promotional products, or one-time needs.
Your rep can help you decide what works best for your team.
Absolutely. We offer embroidery, screen printing, heat transfer, and other decoration options to bring your brand to life. Our team will help you choose the best decoration method for your look, budget, and durability needs. Learn more about our Custom Apparel Solutions here.
Phelps makes repairs easy and dependable. Your team can request a repair in seconds by scanning the garment’s barcode in our mobile app, which ensures the request goes directly into our system and the item is pulled for repair during processing. Paper repair tags are also available to attach to the garment, but most customers prefer the speed and reliability of the app.
Once garments enter our facility, they go through quality checkpoints where our specialists proactively identify and fix issues your team may not have noticed so we can keep them looking professional!
Custom Solutions FAQs
Absolutely. We can work with you to create a custom online webstore for your company with pre-approved products and logos to make orders quick and easy for your team.
Yes. You can choose from credit cards, PO numbers, subsidies, or employee allowances. Your dedicated representative will help determine the best option for your program.
We can accommodate small runs to large-scale orders, but some of our decoration methods do have minimums, please get a quote or ask your rep for specifics.
Yes, our custom apparel and promotional specialists will recommend items that fit your audience, goals, and budget.
At Phelps, we’re committed to delivering products that exceed your expectations. Every order is carefully produced to be accurate, high-quality, and delivered on time. If your order doesn’t meet these standards, we’ll gladly accept returns and issue a refund for the following reasons:
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The blank product is defective from the manufacturer.
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The decoration or design quality falls below industry standards.
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The final product is significantly different from the approved design you submitted.
If you need assistance or have a concern, please call us at 1-800-344-7043. Our customer service team is ready to help.