Frequently Asked Questions

Phelps provides complete solutions to support your workforce and facility needs, including managed uniform rental programs, industrial laundry services, and facility supplies such as mats, mops, towels, and restroom products.

We also offer custom apparel and promotional products for businesses looking to build or expand their brand.

Whether you need a managed rental program, direct purchase items, or a combination of both, we build programs tailored to your operation.

Phelps provides uniform rental and industrial laundry services throughout Iowa and surrounding Midwest markets through our branch network in Muscatine, Des Moines, Dubuque, and Spencer, Iowa, as well as La Salle, Illinois and Sioux Falls, South Dakota.

In addition to our regional uniform services, we also provide custom apparel and promotional product programs for businesses nationwide.

Every program is customized based on your needs, including service type, garment selection, customization, quantities, and service frequency.

We provide tailored pricing designed to deliver the right balance of quality, service, and value for your business.

Service operates on a consistent weekly schedule.

Each week, your Route Service Representative delivers clean uniforms and collects soiled garments during the same visit. Items are then processed, laundered, inspected, and repaired before being returned on your next scheduled delivery.

Phelps works with industrial and service-based businesses that require durable, clean, and compliant workwear programs.

Common industries include:

• Manufacturing
• Food processing
• Automotive and dealerships
• Warehousing and distribution
• Agriculture
• Healthcare and clinics
• General industrial and maintenance operations

Each program is customized based on safety requirements, contamination control, and job function.

Yes. We offer embroidery, screen printing, heat transfer, and other decoration methods to bring your brand to life.

Our team helps you choose the best option based on appearance, durability, and budget.

Learn more about our Custom Apparel Solutions here.

Yes. Phelps offers both options depending on your needs.

• Rental programs include ongoing service, pickup, delivery, and garment management.
• Direct purchase is ideal for branded apparel, promotional items, or one-time orders.

Your representative can help determine the best fit for your operation.

Phelps makes garment repair simple and efficient.

Employees can request repairs using our mobile app by scanning the garment barcode, or by attaching a repair tag to the garment. Items are then processed during laundering and routed for repair.

Our facility team also performs quality checks to proactively repair garments before they are returned to service.

Your satisfaction is our priority. If an issue arises, contact your Route Service Representative or our customer service team directly.

We will respond quickly and work to resolve the issue, typically within one business day.

Yes. Many customers combine uniform rental and facility services into a single program for simplified billing, delivery, and account management.

Facility service schedules typically align with your uniform rental route, most often on a weekly basis depending on your program.

Yes. We design facility programs based on your industry, facility size, and operational requirements.