How Phelps’ Smart Garment System Ensures Accurate Deliveries
At Phelps, we combine experience with innovation to make uniform service smarter and more dependable. Our Smart Garment System (SGS) and Garment Repair App help us track, clean, and deliver every garment with precision.
By using this technology, we guarantee accurate deliveries, minimize human error, and give our customers peace of mind that every order will arrive clean, complete, and on time.
How the Smart Garment System Works
Each garment includes a small RFID chip that tracks it throughout the laundering process.
Instead of relying on manual counts or barcodes that fade, our team uses RFID scanning to see where each item is at every stage. This visibility ensures efficiency and accuracy, no missing items, no guesswork.
5 Steps to SGS Success
- Pickup & Scan
- Our Route Service Representatives collect uniforms and immediately scan them into our Smart Garment System when they return to the facility. After scanning, they sort and prep the garments for washing.
- Commercial Wash
- We load the garments into our state-of-the-art commercial washers for a deep, consistent clean every time.
- Dry & Press
- Next, we hang, dry, and press each garment using our tunnel finishing system to keep them looking sharp and professional.
- Inspection & Repair
- Our team checks every garment carefully and completes any needed repairs before it moves on to delivery.
- Verify & Deliver
- Before garments leave our facility, our team rescans them using SGS to confirm every item in your order. Then, we bundle each set by employee and customer to guarantee 100% accuracy at delivery.
Online Customer Portal
Our online portal gives customers full control over their uniform program. With SGS and RFID tracking, you can:
- View garment activity in real time.
- Add or remove employees.
- Request size changes or uniform repairs.
- Message our team directly with questions or updates.
With this visibility, managing uniforms is faster, simpler, and more transparent than ever.
Smart Garment Repair App
Our Smart Garment Repair App makes the repair process quick and convenient.
Instead of using paper tags, employees can submit repair requests directly through the app. They can also:
- Track garments through the repair process.
- Communicate directly with our service team.
- Receive repaired garments faster and with complete accuracy.
Together, the Smart Garment System and Repair App allow us to deliver consistent, reliable service, every time, for every customer.
